Frequently Asked Questions

FAQs

Q: HOW TO ORDER?

Add to Cart, then proceed to Cart to Check Out. Please refer to payment instructions upon Check Out.

Shopee, and Lazada. Store name: Made Lokal by Melissa

Q: WHERE DO I SEND MY ENGRAVING REQUEST?

Send the engraving details via website chat within 24 hours. Messenger button is located at the lower right hand corner of your screen. You may also email your engraving details at orders@madelokalbymelissa.com.

If no details has been received, we will proceed in shipping the item/s with NO name/engraving.

Send the following details:
(1). Products name and/or color
(2). Name to be engraved
(3). Font style. Refer to product photos
Example:
Alcohol Holders:
Bronze - Melissa - Cursive
Gold - Melissa - Sans Serif

No limit on characters. We can adjust font size. Logos may be engraved, minimum of 6 orders.

We use LASER to engrave on our items. No foil or ink. 

Engraving lead time is 5 to 7 days; Peak season (November-December) expect 10 to 14 days.

Q: WHAT ARE THE PAYMENT OPTIONS?

Payments may be settled via --

  • Fund transfers / bank deposits (GCash, GrabPay, BDO, and BPI)
  • Credit/Debit card payment

Q: HOW MUCH IS THE SHIPPING FEE?

For orders placed via our website, shipping rates start at PhP 80 for Metro Manila, and PhP 120 for outside Metro Manila/provincial areas.

Q: WHAT IS THE DELIVERY PERIOD?

For website orders, we use J&T courier -- Metro Manila deliveries is 2 to 3 days upon ship out. Provincial deliveries usually take >5 days depending on location.

Note that we use 3rd party courier service, and we DO NOT have any control over the delivery process including delivery schedule.

Q: DO YOU HAVE SAME DAY DELIVERY SERVICE?

We will message you once your order is ready for pick up. Engraving Lead time will still be followed.

Choose Pick Up upon Check Out. Grab/Lalamove/Mr. Speedy/Toktok delivery may be arranged by client. Client shoulders delivery fee. 

Q: ARE YOUR SHOES TRUE TO SIZE? DO YOU HAVE HALF SIZES?

Shoes are generally true to size. For wide feet, we suggest to size up (+1).

For half sizes with wide feet, round off to next size. 

 



Q: DO YOU HAVE A PHYSICAL STORE?

We no longer have a physical store. All orders are to be placed via our online stores. Items may be picked up from our shop in Marikina.

Waze pin location: MADE LOKAL by Melissa, Marikina

Q: DO YOU ACCEPT RETURNS & EXCHANGE?

Yes. Applicable to shoes only. Terms and conditions apply. Please notify us within 3 calendar days upon receipt of item/s.

Return shoes within 7 calendar days. Please neatly pack the shoes back in its box. If we used a bubblewrap, please reuse it to wrap the shoes. Put a note inside the box with your details including your Facebook/Instagram/Shopee/Lazada username.

Shipping/delivery fees are shouldered by client.

PERSONALIZED ITEMS

Please notify us upon receipt of item/s if there is a miss on our part or if the item is damaged. We will replace the wrong or damaged item/s. 

------------

Q: DO YOU ACCEPT BULK OR CORPORATE ORDERS?

Yes, company logos and wedding monograms may be engraved. Please email us at inquiry@madelokalbymelissa.com

CUSTOMIZED ACCESSORIES

MOQ is required. Minimum order will depend on the complexity and size of design. Message us!

 ------------

RETURNS & EXCHANGE

Terms and Conditions:

1. Item/s for replacement must be in good condition and/or unused.

2. Shipping/delivery fees to and fro are to be shouldered by client.

3. Request for return and exchange, and reason must be received by Made Lokal by Melissa within 2 calendar days upon date of receipt.

4. Item must be returned/shipped back within 7 calendar days after notification. 

Items should be properly wrapped. For shoes, it must be placed on its box or use a box to protect the use. If there is a bubblewrap, please reuse it as well.

5. Shoe replacement must be of the same style. In case exact item is out of stock, client may choose from other items.

6. Price difference of items plus corresponding shipping/delivery fees are to be settled by client prior to shipping of the replacement.

7. Shipment of the new item/s shall be made only after the initial ordered item/s has been received by Made Lokal by Melissa.

8. Returned items that are deemed used such as there is a sign of usage, and/or if the items were mishandled such as poor packaging that caused for it to be distorted etc., request for exchange cannot be accommodated.

9. Made Lokal by Melissa will only shoulder the cost of items wrongfully sent or items with damages during production.

10. Refund may only be given if Made Lokal by Melissa was not able to deliver the item/s within the agreed period of time.

---

Get in touch with us:

General Inquiries: inquiry@madelokalbymelissa.com

Instagram: madelokal.ph

Facebook: Made Lokal by Melissa