CURRENT LEAD TIME: 5 to 7 DAYS (excluding Sundays and holidays)

Returns & Exchange Policy

RETURNS & EXCHANGE

Terms and Conditions:

  1. Item/s for replacement must be in good condition and/or unused.

  2. Shipping/delivery fees to and fro are to be shouldered by client.

  3. Request for return and exchange, and reason must be received by Made Lokal by Melissa within 2 calendar days upon date of receipt.

  4. Item must be returned/shipped back within 7 calendar days after notification. 

  5. Items should be properly wrapped. For shoes, it must be placed on its box or use a box to protect the use. If there is a bubblewrap, please reuse it as well.

  6. Shoe replacement must be of the same style. In case exact item is out of stock, client may choose from other items.

  7. Price difference of items plus corresponding shipping/delivery fees are to be settled by client prior to shipping of the replacement.

  8. Shipment of the new item/s shall be made only after the initial ordered item/s has been received by Made Lokal by Melissa.

  9. Returned items that are deemed used such as there is a sign of usage, and/or if the items were mishandled such as poor packaging that caused for it to be distorted etc., request for exchange cannot be accommodated.

  10. Made Lokal by Melissa will only shoulder the cost of items wrongfully sent or items with damages during production.

  11. Refund may only be given if Made Lokal by Melissa was not able to deliver the item/s within the agreed period of time.