Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at orders@madelokalbymelissa.com. Please note that returns will need to be sent to the following address: Made Lokal by Melissa, 6 Fifth Avenue, Goodrich Village, Concepcion Uno, Marikina City

You can always contact us for any return question at orders@madelokalbymelissa.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@madelokalbymelissa.com.

RETURNS & EXCHANGE

Terms and Conditions:

Item/s for replacement must be in good condition and/or unused.
Shipping/delivery fees to and fro are to be shouldered by client.
Request for return and exchange, and reason must be received by Made Lokal by Melissa within 2 calendar days upon date of receipt.
Item must be returned/shipped back within 7 calendar days after notification.
Items should be properly wrapped. For shoes, it must be placed on its box or use a box to protect the use. If there is a bubblewrap, please reuse it as well.
Price difference of items plus corresponding shipping/delivery fees are to be settled by client prior to shipping of the replacement.
Shipment of the new item/s shall be made only after the initial ordered item/s has been received by Made Lokal by Melissa.
Returned items that are deemed used such as there is a sign of usage, and/or if the items were mishandled such as poor packaging that caused for it to be distorted etc., request for exchange cannot be accommodated.
Made Lokal by Melissa will only shoulder the cost of items wrongfully sent or items with damages during production.
For order cancellation of bulk orders, client must inform Made Lokal by Melissa within 24 hours in order to partially refund down payment.

Refund policy

RETURNS & EXCHANGE

Terms and Conditions:

Item/s for replacement must be in good condition and/or unused.

Shipping/delivery fees to and fro are to be shouldered by client.

Request for return and exchange, and reason must be received by Made Lokal by Melissa within 2 calendar days upon date of receipt.

Item must be returned/shipped back within 7 calendar days after notification.

Items should be properly wrapped. For shoes, it must be placed on its box or use a box to protect the use. If there is a bubblewrap, please reuse it as well.

Price difference of items plus corresponding shipping/delivery fees are to be settled by client prior to shipping of the replacement.

Shipment of the new item/s shall be made only after the initial ordered item/s has been received by Made Lokal by Melissa.

Returned items that are deemed used such as there is a sign of usage, and/or if the items were mishandled such as poor packaging that caused for it to be distorted etc., request for exchange cannot be accommodated.

Made Lokal by Melissa will only shoulder the cost of items wrongfully sent or items with damages during production.

For order cancellation of bulk orders, client must inform Made Lokal by Melissa within 24 hours in order to partially refund down payment.